Support & Training

Professional services, training, support and maintenance.

Support & Training

 

 

IMPORTANT MESSAGE

Please be aware we are experiencing email problems, out IT department is looking at the problem but if you experience any Bounce backs or feel your email has not arrived here please ring the helpdesk on 0161 969 4433, if we are all busy on calls please leave a message and we will log a call and come back to you as soon as possible.

Apologies for any inconvenience.

 

 

GENERAL SUPPORT & TRAINING INFORMATION

Services

We provide a range of professional services including:

  • Implementation project management
  • Software upgrades and migration
  • Bespoke report writing and configuration
  • Third party software integration
  • Data conversion
  • Deployment and usage Consultancy

Training

We provide both standard regular training sessions and tailored courses for specific business operations.

Standard courses include:

  • Weekly back office payroll training (advanced enterpriSe & administation functions)
  • Front Office software ( Performances & business intelligence )
  • Back Office software
  • Year end processing training ( HMRC requirements & reporting / Submissions /Upgrades & Updates )
  • Click here for more details, information on  Remote Training or to discuss your training requirements

SUPPORT, MAINTENANCE & DISASTER RECOVERY

Our expert support team is available to our customers via phone, web or email.

We also provides disaster recovery expertise for extreme events and circumstances.

Standard terms for technical support services to customers on support and maintenance agreements:  08:00hrs to 21:00hrs [Monday-Friday]

Online Support : Review call history and log calls directly onto the support desk. For password to access the online service console. Please email support@intersoftware.com for details.

Please provide as much information regarding the issue. Please send only one issue per email. Only registered email addresses can submit requests for assistance.  Please state RECRUITMENT support in the subject line

Other contact details:

Telephone : 0161 969 4433 You can also include additional information using these means. Surface mail: please mark all correspondence with “SUPPORT TEAM” to Intersoftware Recruitment Solutions, Entrance 3, Crossford Court, Dane Road, Sale, Manchester, M33 7BZ

NOTE: it is more efficient to log calls via the online console or via email. In cases of internet or network outages please use our backup email address which is monitored daily. iswrsl@hotmail.co.uk

RESEARCH & DEVELOPMENT

InterSoftware has led the development of end-to-end recruitment software solutions for the UK recruitment industry for over 20 years. We keep our software at state-of-the-art levels and encourage feedback on product development from our customers.

If you have any issues that you think we should be addressing or an idea that we should be looking at for the future please let us know. email us on support@intersoftware.com

Additional Links

  • Hardware Specification Form
  • Members: if you need a login and password please request via this link
  • Useful links and references

Tell us what you think ! We are committed to excellence in customer service and we need your feedback! Please help us to help you click this link

USEFUL LINKS

Statutory Calculators – http://www.hmrc.gov.uk/calcs/stat-calcs.htm

Adoption Pay: http://www.hmrc.gov.uk/calcs/sap.htm

Maternity Pay http://www.hmrc.gov.uk/calcs/smp.htm

Paternity Pay (adoption) http://www.hmrc.gov.uk/calcs/sppa.htm

Paternity Pay (birth) http://www.hmrc.gov.uk/calcs/sppb.htm

Sick Pay http://www.hmrc.gov.uk/calcs/ssp.htm

Tax calculator : http://www.hmrc.gov.uk/calcs/paye.htm

Directors NI Calculator : http://www.hmrc.gov.uk/calcs/nicd.htm

NI Calculator : http://www.hmrc.gov.uk/calcs/nice.htm