Support & Training
Please be aware we are experiencing email problems, out IT department is looking at the problem but if you experience any Bounce backs or feel your email has not arrived here please ring the helpdesk on 0161 969 4433, if we are all busy on calls please leave a message and we will log a call and come back to you as soon as possible.
Apologies for any inconvenience.
GENERAL SUPPORT & TRAINING INFORMATION
We provide a range of professional services including:
- Implementation project management
- Software upgrades and migration
- Bespoke report writing and configuration
- Third party software integration
- Data conversion
- Deployment and usage Consultancy
We provide both standard regular training sessions and tailored courses for specific business operations.
Standard courses include:
- Weekly back office payroll training (advanced enterpriSe & administation functions)
- Front Office software ( Performances & business intelligence )
- Back Office software
- Year end processing training ( HMRC requirements & reporting / Submissions /Upgrades & Updates )
- Click here for more details, information on Remote Training or to discuss your training requirements
SUPPORT, MAINTENANCE & DISASTER RECOVERY
Our expert support team is available to our customers via phone, web or email.
We also provides disaster recovery expertise for extreme events and circumstances.
Standard terms for technical support services to customers on support and maintenance agreements: 08:00hrs to 21:00hrs [Monday-Friday]
Online Support : Review call history and log calls directly onto the support desk. For password to access the online service console. Please email firstname.lastname@example.org for details.
Please provide as much information regarding the issue. Please send only one issue per email. Only registered email addresses can submit requests for assistance. Please state RECRUITMENT support in the subject line
Other contact details:
Telephone : 0161 969 4433 You can also include additional information using these means. Surface mail: please mark all correspondence with “SUPPORT TEAM” to Intersoftware Recruitment Solutions, Entrance 3, Crossford Court, Dane Road, Sale, Manchester, M33 7BZ
NOTE: it is more efficient to log calls via the online console or via email. In cases of internet or network outages please use our backup email address which is monitored daily. email@example.com
RESEARCH & DEVELOPMENT
InterSoftware has led the development of end-to-end recruitment software solutions for the UK recruitment industry for over 20 years. We keep our software at state-of-the-art levels and encourage feedback on product development from our customers.
If you have any issues that you think we should be addressing or an idea that we should be looking at for the future please let us know. email us on firstname.lastname@example.org
- Hardware Specification Form
- Members: if you need a login and password please request via this link
- Useful links and references
Tell us what you think ! We are committed to excellence in customer service and we need your feedback! Please help us to help you click this link
Statutory Calculators – http://www.hmrc.gov.uk/calcs/stat-calcs.htm
Adoption Pay: http://www.hmrc.gov.uk/calcs/sap.htm
Maternity Pay http://www.hmrc.gov.uk/calcs/smp.htm
Paternity Pay (adoption) http://www.hmrc.gov.uk/calcs/sppa.htm
Paternity Pay (birth) http://www.hmrc.gov.uk/calcs/sppb.htm
Sick Pay http://www.hmrc.gov.uk/calcs/ssp.htm
Tax calculator : http://www.hmrc.gov.uk/calcs/paye.htm
Directors NI Calculator : http://www.hmrc.gov.uk/calcs/nicd.htm
NI Calculator : http://www.hmrc.gov.uk/calcs/nice.htm